Privacy Policy

We collect information you provide directly and information generated through your use of our platform.

• Account information: name, email address, phone number, company name
• Business data: catalog, order, inventory, and distributor/retailer records you upload
• Usage data: pages visited, features used, and session duration
• Device information: IP address, browser type, and operating system
• Communications: emails and messages you send to our support team

We use the information we collect to provide, maintain, and improve our services.

• Operate and deliver the Whollio platform
• Send transactional communications (order confirmations, alerts)
• Provide customer support and respond to inquiries
• Send product updates and marketing communications (with your consent)
• Analyze usage patterns to improve product features
• Comply with legal obligations

We do not sell your personal data. We share information only in the following circumstances:

• With service providers who process data on our behalf (hosting, analytics, payments)
• With your organization's other authorized users on the Whollio platform
• When required by law, court order, or regulatory authority
• In connection with a merger, acquisition, or sale of assets (with notice to you)

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits.

While we take all reasonable precautions, no system is completely secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

We retain your data for as long as your account is active or as needed to provide our services. You can request deletion of your data at any time, subject to legal retention requirements.

Business transaction records may be retained for up to 7 years to comply with Indian GST and accounting regulations.

You have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request deletion of your personal data
• Portability: receive your data in a machine-readable format
• Opt-out: unsubscribe from marketing communications at any time

We use cookies and similar tracking technologies to operate our website and platform. For details, see our Cookie Policy.

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors.

We may update this privacy policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Continued use of Whollio after changes take effect constitutes your acceptance of the updated policy.